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Satisfaction Guarantee

Most Companies claim to have "Money Back" or "Satisfaction" Guarentees, but how do you know if they are worth anything? 

Our Guarantees and your Satisfaction mean litteraly everything to us. The  first thing you will realise is that our Guarentee is on every page of our website, in writing, in simple plain english.

Our guarentee's are unique to the online pet trade, way above and beyond any minimum requirements or "industry standards".

At The Rabbit Hutch Shop we want all our customers to be completely Satisfied. In return we hope that you will do 4 things for us.

  1. Come back for more great products 
  2. Know that you found quality products at unbeatable prices 
  3. Tell anyone and everyone how good we are 
  4. Write or Email, give us product reviews or leave a testemonial and tell us how we made you happy.

In Return We Promise That;


1. You can buy from The Rabbit Hutch Shop 100% Risk Free.
2. We only stock only top quality products and offer them at the lowest prices.
3. You will be as happy as can be with anything that you buy from us.

Our Commitments to You

You can return any item to us for a 100% Refund including any postage that you paid to us! You dont need to give us any reason and we will always accept your return. (we do not refund return postage costs) We will even give you 30 Days to return the item.!!

No arguments, no squabbles, no delays, no forgetting, no quibbles, no excuses.

There is no reason not to buy from us. We make shopping with us totaly risk free so that you buy more, everyone wins!

How do you Return Goods To Us?

If in the unlikely event that you are disappointed with your purchase, For any reason at all, please contact us within 30 days of receiving your order either by phone or email and will will let you know what to do next, please do contact us first to avoid delays in processing your refund.

Please provide us with, your full name and address, your order number or invoice number for the purchase.

Are there any Conditions to The Guarantee?

there are a few conditions, these are simple clear and fair for you and for us:


  • Your item must be unused and in the same condition as when we sent it to you, so that we can re-sell it.
  • You must contact us within 30 Days of receiving your order (60 days at Christmas)
  • Your item must be packed in all the original packaging materials, you will also need to return all instructions, etc.

We are here to help you if we can. You can call us here  in northumberland on the contact number at the top of this page. We dont have an answer machine, we answer the phone!

Please note: We do not refund return postage to us. We can arrange to get items collected but in most cases this costs more than we charged you in the first instance. We will deduct return postage costs from your refund.

 
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Your customer service is 2nd to none. Follow up on an out of stock item was brilliant with next day delivery and exactly within the hour alloctaed. Thanks You
Kim
Ordered a Scratch & Newton hutch cover and it is excellent my rabbit is now dry and free from draughts. Got excellent service when i ordered and received the item within 5 days. Would definitely recommend your company. Thanks
Valentina Szwabowicz

The-Rabbit-Hutch-Shop, The Bungalow, Slainsfield, Cornhill upon Tweed, Northumberland, TD12 4TP
Tel: 0800 023 28 22 Email: sales@therabbithutchshop.co.uk
Copyright © The-Rabbit-Hutch-Shop 2005-2012. We now have 2 great pet websites: - www.thecatpetshop.com - www.The-Rabbit-Hutch-shop.com