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Most Companies claim to
have "Money Back" or "Satisfaction" Guarentees, but how do you
know if they are worth anything?
Our Guarantees and your Satisfaction mean litteraly
everything to us. The first thing you will realise is that our Guarentee is on every page of our website, in writing, in simple plain english.
Our guarentee's are unique to the online pet trade, way above and beyond any minimum requirements or "industry standards".
At The Cat Pet Shop we want all our customers to be completely Satisfied. In return we hope that you will do 4 things for us.
-
Come
back for more great products
- Know that you found quality
products at unbeatable prices
- Tell anyone and everyone how good
we are
- Write or Email, give us product reviews
or leave a testemonial and tell
us how we made you happy.
In
Return We Promise That;
 |
| 1.
You can buy from The Cat Pet Shop 100% Risk
Free.
|
| 2. We only stock only top
quality products and offer them at the lowest
prices. |
| 3. You will be as happy as can be
with anything that you buy from
us. |
|
Our
Commitments to You
You can return any item to us for a 100% Refund including any postage that you paid to us! You dont need to give us any reason and we will always accept your return. (we do not refund return postage costs) We will even give you 30 Days to return the item.!!
No arguments, no squabbles, no delays, no forgetting, no quibbles, no excuses.
There is no reason not to buy from us. We make shopping
with us totaly risk free so that you buy more, everyone wins!
How
do you Return Goods To Us?
If in the unlikely
event that you are disappointed with your purchase, For any reason at all,
please contact us within 30 days of receiving your order either by phone or
email and will will let you know what to do next, please do contact us first to avoid delays in processing your
refund.
Please provide us with, your full name and address, your order number or invoice number for the purchase.
Are
there any Conditions to The Guarantee?
there are a few conditions, these are simple clear and fair for you and for us:
- Your item must be unused and in the same
condition as when we sent it to you, so that we can re-sell it.
- You must contact us within 30 Days of
receiving your order (60 days at Christmas)
- Your item must be packed in all the
original packaging materials, you will also need to return all instructions,
etc.
We are here to help you if we can. You can call us here in northumberland on the contact number at the top of this page. We dont have an answer machine, we answer the phone!
Please note: We do
not refund return postage to us. We can arrange to get items collected but in
most cases this costs more than we charged you in the first instance. We will
deduct return postage costs from your refund. | 
